Investigations in Professional Standards

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Investigations in Professional Standards


Police officers engaged in public order duties
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North Wales Police Fed (@NWalesPoliceFed) – 06/05/2016, 12:25 @SancusSolutions quote of the day at @SYPFederation training session:


“Our training is cheaper than a Judicial Review” Great pitch


Investigations In Professional Standards

Professional Standards Investigations bring challenges and risks to Force reputations not found elsewhere in policing.

The Investigations In Professional Standards Course has been devised and is delivered by the former Heads of PSD of two of the UK’s largest police forces.  It is aimed at all Professional Standards staff and managers and covers; operational and strategic decision making, investigating complaints and misconducts as well as working with the IPCC and engaging with staff associations.

The course follows the path of a complaint from instigation to discipline hearing and beyond, along the way equipping students with legal knowledge and the communication and influencing skills to ensure the best possible outcomes are achieved. It also covers the overlap with performance and attendance regulations to assist in dealing with those who ‘cannot do’ as opposed to those who ‘will not do’.


Relevant and up to date – providing protection for your forces reputation

At a time when poorly managed, or investigated, complaints or misconducts make front page news and are particularly damaging to force reputations, and all those involved, this course will give students the knowledge and skills to conduct or manage robust, legal and transparent investigations.  This ensures fairness in the process and the best possible chance of complainant satisfaction.  An absolute must for every Professional Standards investigator or manager.

Our PSD courses have now been updated to include recent changes to the PSD world arising from the updated Home Office Guidance,  the recently launched IPCC Guidance on dealing with discrimination, the Criminal Courts and Justice Act 2015, the Home Office proposals on changes following their review of police conduct processes and the changes associated with holding misconduct hearings held in public.


Bespoke Courses

We are able to tailor our courses to suit your organisation’s needs and the developmental needs of your staff. Recent examples of bespoke courses we have delivered include

Appropriate Authority Training Workshop – An exercise based training event focusing on the role and responsibilities of Appropriate Authority within a Professional Standards Department.

Introduction to Professional Standards Department – Aimed at those new to a PSD role to give them an understanding of the range of work carried out by a Professional Standards Department and their statutory responsibilities.

Refresher workshop – Is intended for those who have previously been trained and features an interactive exercise that leads them through all the regulations and guidance documents relevant to their work.


If you would like to discuss how we can help you please contact the course lead, Ian Kennedy, on 07814 904830 or email for details.




Numbers on courses are limited and due to the positive response to our PSD courses, early contact to register your interest and reserve places is recommended.

Also, if you prefer, we are able to arrange bespoke PSD Courses throughout the country, either at your organisation or at a suitable venue nearby, and at a times that are convenient to you.

Please contact the course lead, Ian Kennedy, 07814 904830 or email for details.


 Feed Back


“Excellent course, for new and longer serving members of a PSD. There are many things made so much clearer through this training course. Great knowledgeable trainers with great humility considering their vast experience in this field. Thoroughly enjoyed it and would recommend to anyone working even on the fringes of conduct matters.” – CM West Yorkshire March 2018


“I found this course to be extremely informative, relevant and well structured. The facilitators managed to cut through the legislation and policy heavy subject matter in a way that stimulated learning and understanding.” –  Manchester February 2018


“Probably the best classroom based course I have ever been involved in. Pitched at the right level, relevant and it really benefitted from having a mix of PSD and Fed in the same room which really helped with communication, relations and understanding”. – AB Wakefield December 2017


“Really enjoyed the course. The tutors were engaging and made the subject matter much easier to digest. I was told by the course leader that there is a separate course in the pipeline aimed at PCC staff undertaking complaints handling. This would be particularly relevant to my role, and I look forward to attending this course at some point in the future”. MW Cleveland Police Wakefield December 2017


“This course has to be one of the best courses that I have attended in 20 years service. The instructors were interesting and nothing was ever too much trouble to discuss again. I hope that I will now approach my role with a more open outlook and perform a better service. Many thanks.” – Leicestershire July 2017


“I simply don’t know how I’ve managed to do my job without the benefit of this course. It made sense of what is very complex, confusing, and sometimes contradictory legislation and guidance. Delivered in a very light hearted and down-to-earth manner by both trainers who are fonts of knowledge”  – NP January 2016