GSK Training – Shanghai

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Our lead Investigations trainer, Graham Jones, has just returned from presenting his course to delegates from GSK in Shanghai. One delegate has taken the time to update Graham after putting their newly acquired interview skills into practice,


I’ve done a witness interview with a XX today and I used the 9-box interview plan, which worked so well!  I cannot help to telling you how excited I am to see how effective and powerful this tool is!

Because the interviewee is a XX, who’s very busy; I intended to cover more questions in a limited time period.  I prepared myself to ensure I don’t miss any point.  So I drafted a question list in my usual way and drew the key topics and questions in the 9 box way, as well.  During the quite intense interview, I had limited time to gather my thoughts together and I found that through the 9 box model, it was so easy to pick up the topics and questions and run/control the interview in a fluent way.  Everything became so logical and even moving from topic to topic was so smooth.

Thanks for the great training you delivered.  Life is a journey of learning.  I hope I can learn more from you in the future.

All the best!  JZ


New Course – Safeguarding & Root Cause Analysis

Safeguarding – If you work with vulnerable people, public or private sector, this one day course is invaluable for you and your organisation. The objective of this training is to equip leaders and staff to create a professional environment in which all are safe, valued and able to work to their full potential, supported by managers and processes in which all have confidence and which enable concerns and complaints to be dealt with effectively.

Root Cause Analysis – this two day training course is the most effective method of improving patient safety giving you the skills to decide what changes are necessary and which will be most effective in bringing about improvement.

Investigators Wanted – Serious Incident Investigations in Health and Social Care Sector

Sancus Solutions are always looking for talented individuals to join our team of investigators.
If you have experience of undertaking or being involved in Serious Incident Investigations in the Health and Social Care Sector we would be interested to talk to you. Please do get in touch to to discuss your next career move.
Tony  Hester
Sancus Solutions
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